Great Tea, Disappointing Ordering Experience
I absolutely LOVE the taste of Ya Ya Hawaii Select tea! It tastes amazing, and unfortunately, I haven’t been able to find it here in Texas. Because I enjoyed it so much, I went to the website and placed an order for almost $100 worth of products.
Unfortunately, my experience with the online order has been very disappointing. Three weeks after placing my order, I still had not received anything, so I contacted the company to make sure there wasn’t anything they needed from me to complete the shipment. I was told that they had my order and that it would be shipped the following week.
That week has now come and gone, and I STILL have not received my order. The payment has already been taken, and I am left waiting with no products.
I really want to support this company because the tea is genuinely delicious and it’s something I can’t easily find in Texas. However, when a customer spends almost $100, I believe they deserve better communication and follow-through regarding their order.
The tea gets 5 stars for taste, but unfortunately, my online ordering experience gets much lower marks. I hope the company sees this and improves its shipping and customer service because I would love to continue being a customer. ❤️
